Returns & Exchanges

We want you to be fully satisfied with your Billie Eilish official merchandise; if you aren't happy with your order, we offer a 30-day return window for most items in their original condition.

Return Process

• 1.
  Check Eligibility

  Ensure your items are unworn, unwashed, and in their original packaging with all tags attached within 30 days of the delivery date.

• 2.
  Start Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

• 3.
  Pack and Label

  Securely pack your items and attach the prepaid shipping label provided via the portal to the outside of your package.

• 4.
  Ship and Refund

  Drop off your package at any authorized carrier location; once received and inspected, your refund will be processed to your original payment method.